Shipping Policy

Shipping Policy

Thank you for shopping with us! We strive to provide a smooth and fast shipping experience. Please read our shipping policy carefully for all the information regarding shipping and delivery.


1. Shipping Timeframes

We aim to process and ship all orders as quickly as possible. Please note that shipping times may vary depending on the product and location.

  • Processing Time: Orders are processed within 1–2 business days after being placed (excluding weekends and holidays).
  • Shipping Time:
    • Standard Shipping: 5–7 business days
    • Expedited Shipping: 2–3 business days
    • Overnight Shipping: 1 business day

Note: Delivery times are estimates and may vary due to external factors such as weather conditions, courier delays, or public holidays.


2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method you select, the weight of your items, and your delivery address.

  • Standard Shipping: Free for orders over $X (or state your free shipping policy).
  • Expedited Shipping: $X
  • Overnight Shipping: $X

3. Shipping Methods

We offer a variety of shipping methods to ensure your order arrives safely and on time. All shipments are sent via reliable courier services such as:

  • Standard: [Carrier name, e.g., USPS, FedEx, UPS]
  • Expedited: [Carrier name]
  • Overnight: [Carrier name]

Once your order has shipped, you will receive an email notification with a tracking number.


4. International Shipping

We currently ship internationally to the following countries:
[List of countries you ship to].
For international orders, please note:

  • Customs Duties & Taxes: Customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Shipping Times: International shipping can take between 7–14 business days, depending on your location.
  • Shipping Costs: International shipping costs will be calculated at checkout.

5. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can track your order through the carrier’s website for real-time updates.

If you don’t receive a tracking email or have trouble tracking your package, please contact us at [Your Contact Email] for assistance.


6. Shipping Restrictions

  • We do not ship to PO Boxes.
  • Shipping availability is subject to location. Some remote areas may experience delays.
  • Certain products may have shipping restrictions, particularly hazardous materials or oversized items. If your order includes restricted items, we will notify you about any shipping delays or alternatives.

7. Shipping Errors

We are not responsible for any incorrect shipping addresses provided by customers. Please double-check your address before completing your purchase.

If your order is returned due to an incorrect address, you will be responsible for the reshipping costs.


8. Lost or Damaged Packages

While we take every precaution to ensure your package arrives safely, we cannot be held responsible for items lost or damaged during transit. However, if your package does not arrive, or arrives damaged, please contact us immediately so we can investigate and assist you with a claim with the carrier.


9. Returns and Exchanges

For information on returns and exchanges, please visit our [Returns Policy Page].


If you have any questions or concerns about your order or shipping, please feel free to contact us at [Your Contact Email] or [Phone Number].

Thank you for choosing [Your Store Name]!

Trade name: PLAYBEFOREYOUPAY Ltd

Email: max (at) playbeforeyoupay.co.uk

Physical address: PLAYBEFOREYOUPAY Ltd, Hove Town Hall, PLATF9RM, Hove BN3 2AF

Trade number: 16322265 

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